Delivery & Returns

Last updated: April 10, 2026

This Delivery & Returns page explains how delivery, returns, refunds and order support work when you visit Gexingbu and click through to a third-party retailer such as Amazon.co.uk.

Gexingbu does not sell products directly through this website. We provide product information and may link visitors to external retailers. If you choose to buy a product, the purchase is completed directly with Amazon.co.uk or the relevant marketplace seller.

1. No Direct Sales by Gexingbu

Gexingbu does not operate an online checkout, process payments, accept orders, arrange delivery, issue refunds or manage returns.

Any order placed after clicking a product link on this website is made with the third-party retailer or seller shown on the retailer's website at checkout.

2. Delivery Information

Delivery options, estimated delivery dates, shipping costs and product availability are shown on Amazon.co.uk or the relevant retailer's website before checkout.

Delivery times and charges may vary depending on the product, seller, delivery address, stock availability, fulfilment method and your retailer account status.

3. Returns and Refunds

Returns, refunds, cancellations and exchanges are handled by Amazon.co.uk or the relevant marketplace seller, according to the terms displayed on the retailer's website at the time of purchase.

In many cases, Amazon.co.uk and sellers on Amazon.co.uk offer returns for most items within a stated return period. However, return eligibility, return windows, refund method and return costs may vary depending on the item, seller and reason for return.

4. Marketplace Seller Orders

Some products may be sold by third-party marketplace sellers. If your item is sold by a marketplace seller, returns and refunds may be handled by that seller through Amazon's returns process.

Please check the seller information, delivery terms and return policy shown on the product page and during checkout before placing an order.

5. Your Statutory Rights

Your statutory consumer rights are not affected by this page. Where applicable, UK consumers may have legal rights relating to online and distance purchases, including cancellation and refund rights.

These rights apply between you and the retailer or seller from whom you purchased the product. Gexingbu is not the seller of record and cannot process statutory cancellation requests, refunds or returns on behalf of Amazon.co.uk or any third-party seller.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incomplete or different from what you ordered, please contact Amazon.co.uk or the relevant seller through your retailer account as soon as possible.

Gexingbu cannot inspect items, replace products, issue refunds or arrange return labels because we do not handle the sale or fulfilment of any products.

7. How to Request a Return

To request a return for an item purchased through Amazon.co.uk, sign in to your Amazon account, go to your orders, select the relevant item and follow the return instructions provided by Amazon or the seller.

For marketplace seller items, Amazon may require you to submit a return request for the seller to review.

8. Order Support

For any questions about an order, payment, delivery, refund, return label, replacement or cancellation, please contact the retailer or seller directly through the platform where the order was placed.

For Amazon purchases, order support is available through your Amazon account.

9. Questions About This Website

If you have a question about information shown on Gexingbu, or if you believe product information on this website needs updating, you can contact us:

Please note: we cannot assist with order-specific delivery, payment, refund or return requests. For those matters, please contact the retailer or seller from whom the product was purchased.